Leveraging Objective Insights from Field Contact Reports

What Top Managers Do Differently Now Revealed

Most organizations track activity, but struggle to measure the quality of coaching. Field Contact Reports (FCRs) are an untapped resource, providing consistent, objective insights into how first-line managers engage their teams.

Our report, Leveraging Objective Insights from Field Contact Reports, shows exactly what to mine, and how those signals translate into performance.

Inside, you'll learn:

Why FCRs beat anecdotes and ride-alongs
What to mine: visit cadence, turnaround time, coaching focus
The BASICS yardstick for coaching quality (Balanced, Actionable, Impact, Continuity, Supportive, Specific)
Evidence from 30,000+ reports
How higher-quality coaching aligns with top sales performance

No speculation; just practical, evidence-based steps you can use.

Download the Guide